At NaneLearn, we are committed to providing our customers with the highest quality digital products. We understand that occasionally issues may arise, and we are here to ensure you have a smooth experience.
Digital Products – Non-Refundable Policy
Due to the nature of digital products, all sales on NaneLearn are final and non-refundable once the purchase is completed. As digital goods are immediately accessible after purchase, we cannot offer refunds, exchanges, or returns for any downloads.
Exceptional Circumstances
We understand that certain exceptional circumstances may warrant a refund. If you encounter any of the following issues, please contact our support team for assistance:
Technical Errors: If you experience technical difficulties that prevent you from accessing or downloading your purchased product, we will assist you in resolving the issue. If the problem persists and cannot be resolved, a refund may be issued.
Incorrect Product: If the product you received is not the one you purchased (e.g., wrong title, file, or format), we will correct the issue or provide a refund.
Requesting a Refund
If you believe you qualify for a refund based on the circumstances above, please follow these steps:
Contact Us: Reach out to our customer support team within 14 days of your purchase. Include your order number and a detailed description of the issue.
Assessment: Our team will review your request and may ask for additional information to assess the situation.
Resolution: If eligible, a refund will be processed, and the funds will be returned to your original payment method within 5-10 business days.
Customer Support
We strive to ensure that every purchase you make on NaneLearn enhances your experience of music, films, and books. For any issues or concerns, feel free to contact us, and we will work to resolve the issue promptly.